Product Manager

Austin, TX
Full Time
Springbox
Experienced

Springbox is Prophet’s digitally powered, creatively inspired agency that helps companies become digital leaders and realize the potential of transformative ideas to achieve uncommon growth. Its portfolio of services includes behavioral insights, go-to-market planning, performance media, creative, experience design, and integrated analytics.

As a Product Manager, you will act as your client's trusted advisor in leading the overall vision, strategy, roadmap, and prioritization for a specific digital product or products, within an engagement. You will collaborate with clients, many of who are undertaking a Transformation agenda, to understand their business, end-customer needs, and then constantly deliver value.

 

Requirements:

• Partner with client(s), strategists, experience leads, and architects to frame business goals that provide business outcomes and customer experience

• Develop product/touchpoint vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools

• Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options

• Establish or use existing customer journey maps to guide product development; then validate that learning with user testing

• Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value

• Serve as a voice of the customer among the cross-functional team, always understanding the customer needs

• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes

• Represent industry best practice and market trends to assist the client in maintaining competitive advantage

• Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority

• Develop approaches related to business development to support the sales process

 

Your Skills & Experience:

• Client relationship owner experience is required

• Enterprise-grade website strategy, design, and build is preferred

• Proven track record of working with senior client stakeholders and diverse teams as a servant leader and steward of economic and customer value

• Practice in workshop facilitation to cultivate the ideation

• Experience working with a multi-disciplinary team on customer-focused products and services

• Demonstrated success creating digital product vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality

• Proven ability to prioritize multiple demands and obtain buy-in from stakeholders

• Mastery in leading change and inspiring others to change behaviors

 

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