Director of Experience Design

Location: Austin, TX

Department: Experience

Type: Full Time

Min. Experience: Experienced

Forget everything you know about agencies. Now, meet Springbox — a place where ‘work hard, play harder’ is more than a motto.

Our strategists, analysts, UX designers, art directors, copywriters and developers work side-by-side to create digital experiences designed on customer intelligence and built with leading technology for clients who are hungry to achieve digital leadership.  

Job Details:

The Director of Experience Design is responsible for the delivery of high quality, innovative, user-centered experiences.  At Springbox, you will provide leadership on both go to market and product projects and manage, mentor and lead members of the Experience team. You will work closely with the Executive team and act as a representative for Experience Design in the broader leadership team.



  • Active participant on the Springbox Delivery governance team
  • Provide leadership, communication, and work collaboratively with clients to translate business requirements into detailed application design solutions
  • Gather customer and end-user requirements and create overall UX concept and strategy
  • Conduct workshops & brainstorming sessions with internal team members and/or the client to define design direction
  • Ensure that the design vision is executed correctly during the development process
  • Facilitate the collaboration of cross-functional teams for the creation of memorable and impactful products for a wide range of digital experiences, including web, mobile, and desktop applications
  • Expand ux knowledgebase and innovation by bringing ideas and forward-looking trends back to the team
  • Evangelize ux both internally and externally through presentations, articles, and informal discussion
  • Strategically incorporate ux within the delivery process using best practices
  • Participate in business development by creating proposals, solution approaches and presentation creation
  • Validate design choices through user testing
  • Hire and motivate team members to solve ux problems and fulfill our company vision
  • Manage career path development and feedback for up to 5 direct reports
  • Manage and mentor the ux staff
  • Communicate feedback in a productive and constructive manner
  • Manage ux team utilization, on-time project delivery and team efficiency


  • Strong portfolio demonstrating user experience knowledge and clean visual design sense
  • Expertise using Sketch, Invision, Axure, Adobe Creative Suite and/or other design/prototyping software
  • Knowledge and interest in HTML, CSS, and other emerging application technologies
  • Understanding and experience with User Centered Design Methodologies (UCD)
  • Should be self-motivated, highly organized, and perform multiple tasks under minimal supervision
  • Minimum BA/BS degree in Design. HCI, Cognitive Science, Computer Science, or related fields is required with a portfolio demonstrating 7 years of interaction design, user experience or visual design work
  • Demonstrated ability to achieve goals in an innovative and fast-paced environment
  • Familiarity with the agile software development process is a plus
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